General products: Please bring the item and original receipt to the Customer Service Center of the H Mart store where you made your purchase, within 7 days of purchase. If you are unable to return the item within 7 days, please call the store’s Customer Service Center in advance so that a representative can record your information and process the return for the next time you visit.
Refrigerated / frozen products (including vegetables, fruits, meat, fish, milk, ice cream, frozen foods): please bring the item and original receipt to the Customer Service Center of the H Mart where you made your purchase, within 24 hours of purchase. If you are unable to return the item within 24 hours, please call the store’s Customer Service in advance and store it well to keep the item from deteriorating.
For more information, please contact the in-store Customer Service Center that you purchased and we will be happy to answer any further inquiries.